Return, Exchange & Refund Policy
It is our endeavor to provide you with the best possible customer service. We offer a limited, curated collection; therefore, refunds, exchanges, and returns are available only under specific conditions outlined below.
Refund Eligibility
Refunds are possible only if the product is cancelled within 24 hours of placing the order. Beyond this window, refunds are processed solely for fulfillment errors, such as incorrectly shipped items or missing items in your order.
Size Exchange
We’re happy to help with genuine size exchanges, subject to availability. You must inform us within 7 days of receiving your order. If the required size is unavailable, we will issue store credit.
Exchange & Return Window
Exchanges can be initiated within 7 days from the date of delivery. Products must be unused, unwashed, undamaged/defect-free, and returned in a saleable condition with all original packaging, tags, and the invoice.
Sale/Offer Orders
Orders placed during sale or promotional offers are not eligible for exchange or return. No address changes or size swap requests will be accepted for sale/offer orders. Gift cards or coupons cannot be applied to sale/offer orders.
Duplicate Orders
Only duplicate orders placed by mistake will be cancelled and refunded.
Condition of Returned Items
Refunds or exchanges will be processed only if the product is unused, unwashed, not defective/damaged, and returned in saleable condition with all original packaging, tags, and the invoice enclosed.
Return Shipping
Customers must organize the return pickup. Please send the package with all original packing, tags, and a copy of the invoice. Write the address clearly on the sealed package as follows:
NIIRA
308, Block C, Nirman Nagar,
Jaipur, Rajasthan
302019
Proof of Dispatch
Once the return pickup is arranged, please collect the courier slip from the logistics partner at the time of handing over the package and retain it for your records.